Please contact our customer service if you have any questions about ordering: email@example.com or +358 40 135 6210.
The Service Provider is Alvar Aalto Foundation (ID 0714145-5). The product price is the price displayed for the item on the Service at the time of ordering. All prices are inclusive of VAT (Value Added Tax). We reserve the right to change prices and postal charges.
All orders will be confirmed by email, indicating the order price, shipping costs and ordered products. To receive the order confirmation, it is necessary to notify the e-mail address when ordering.
The customer agrees to the terms of delivery valid at the time of each order.
Exceptional delivery situtation: deliveries are possible only to Europe, Argentina, Brazil, Canada, China, Egypt, Hong Kong, India, Israel, Japan, Kyrgystan, Mexico, Taiwan, Tajikistan, Turkmenistan, Thailand, Singapore, South Korea, USA and Vietnam (updated 10th September 2020).
We deliver the products in Finland as well as abroad. The packet tracking code to track the progress of the delivery will be sent to the customer’s email address. Please note, that Posti’s delivery times are currently longer than normal.
Our pickup point is located at the Alvar Aalto Museum, Alvar Aallon katu 7, Jyväskylä. We will send you an email notification when the order is available for pickup.
The shipping cost determined by the weight of the delivery and the destination will be added to the price of the products. Ordering is also possible without shipping costs, when picking up delivery or when the order includes only tickets or downloadable products. The order confirmation will be your e-ticket for guided tours and will be sent straight into your inbox after you have proceeded to checkout and paid your order.
Please contact our customer service, thank you.
Returns and complaints
The delivered products may be returned within 14 days of receipt if the product is unused and in its original condition. In case of return, contact our customer service for more detailed instructions.
If the product has been lost during transport, damaged or if the wrong product is delivered to the customer, the customer must immediately report the error to firstname.lastname@example.org or by telephone +358 40 135 6210.
The notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the damage must be immediately reported to the post office.
The right to return products does not apply to tickets, fabrics or downloadable products (archive material packages).
Archive material packages
The Payment Service is operated by Checkout Finland Oy.
Checkout is a secure payment method for the customer. The service is maintained by Checkout Finland Oy (Business ID 2196606-6) and Checkout Finland Oy is owned by OP Financial Group. The service is entered in the register of payment institutions maintained by the Financial Supervisory Authority of Finland.
Payment by bank
Checkout Finland Oy transmits the payment to the merchant. You have access to all the Finnish banks’ payment buttons, which means that you can pay with Nordea, OP Bank, Säästöpankki, POP bank, Danske Bank, Handelsbanken, S-Bank, the Bank of Åland and LähiTapiola Bank. The payers account statement will show Checkout Finland Oy as the receiver of the payment. The payment will be transferred to the merchant by Checkout Finland Oy.
Payment by credit card
Payments by Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards are available. Card payments are made safe by Nets SSL-secured payment method. The web shop or Checkout Finland Oy has no access to your card information. No card information is stored in our systems. Verified by Visa and MasterCard SecureCode verification are enabled if active on your card.
This shop uses services provided by Checkout Finland Oy (2196606-6) for card payments. The web shop works as a marketer of products and services, as well as a supplier of products to the customer. The web shop is responsible for the statutory trade-related and self-determined obligations. With credit card payments, the trade is between the client and Checkout Finland Oy. Checkout Finland Oy is responsible for the obligations and claims related to card payments. Checkout is shown on the payers card invoice and transmits funds paid by the customer directly to the merchant.
Contact information for the payment agent:
Checkout Finland Oy
Varastokatu 3 A