Please contact our customer service if you have any questions about ordering: shop@alvaraalto.fi
General information
The Service Provider is Alvar Aalto Foundation (ID 0714145-5). The product price is the price displayed for the item on the Service at the time of ordering. All prices are inclusive of VAT (Value Added Tax). We reserve the right to change prices and postal charges.
Order confirmation
All orders will be confirmed by email, indicating the order price, shipping costs and ordered products. To receive the order confirmation, it is necessary to notify the e-mail address when ordering.
The customer agrees to the terms of delivery valid at the time of each order.
Delivery
Update on delivery situtation: deliveries are possible only to EEA countries (updated 4th November 2024).
We deliver the products in Finland as well as to Europe. The packet tracking code to track the progress of the delivery will be sent to the customer’s email address. Please note, that Posti’s delivery times are currently longer than normal.
The shipping cost determined by the weight of the delivery and the destination will be added to the price of the products. Ordering is also possible without shipping costs, when the order includes only tickets or downloadable products. The order confirmation will be your e-ticket for guided tours and will be sent straight into your inbox after you have proceeded to checkout and paid your order.
We aim to deliver orders in Finland in 5-7 business days after receiving the order.
Resellers
Please contact our customer service shop@alvaraalto.fi, thank you.
Returns and complaints
The delivered products may be returned within 14 days of receipt if the product is unused and in its original condition. In case of return, contact our customer service for more detailed instructions. We do not refund postage costs. For returns, we charge a handling fee of 5 euros, which is deducted from the amount to be returned to you.
If the product has been lost during transport, damaged or if the wrong product is delivered to the customer, the customer must immediately report the error to shop@alvaraalto.fi.
The notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the damage must be immediately reported to the post office.
The right to return products does not apply to tickets, fabrics or downloadable products (archive material packages).
Archive material packages
There are specific terms of use for archival material. When you order an archive material package, you agree to these Terms of Use.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
www.paytrail.com